Privacy Policy

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At YOW Foodbank, we are committed to protecting your privacy and ensuring your personal information is handled safely, securely, and in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website or engage with us.

1. Who We Are

YOW Foodbank is a branch of UK-based charitable organisation Your One Wish, dedicated solely to providing food and essential support to individuals and communities facing hunger. If you have any questions about this policy or your data, you can contact us at:

Email: info@youronewish.co.uk
Registered Address: Unit 3F Beaver Industrial Park, Brent Road, UB2 5FB

Registered Charity number: 1165926

2. What Information We Collect

We may collect and process the following types of personal information:

• Contact details (name, email address, phone number)
• Donation information (amount, date, method – but never full payment details)
• Communication preferences
• Information you provide through forms (e.g. volunteer sign-up, enquiries)
• Website usage data (via cookies and analytics)

3. How We Use Your Information

We use your information to:

• Process donations and send receipts
• Respond to enquiries or messages
• Keep you updated on our work, if you opt in to communications
• Improve our website and services through analytics
• Comply with legal and financial obligations

4. Lawful Basis for Processing

We only collect and use your personal data where we have a lawful basis to do so. This may include:

• Your consent (e.g. when you sign up for updates)
• Contractual necessity (e.g. processing a donation)
• Legal obligation
• Our legitimate interest in running and improving the charity

5. Sharing Your Information

We will never sell your data. We may share information with trusted service providers (e.g. email or donation platforms) who help us run our services, but only under strict data protection agreements.

6. Data Storage and Security

We store your data securely using encrypted systems and limit access to authorised personnel only. We keep your data only for as long as necessary for its purpose, or as required by law.

7. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict how we use your data
• Withdraw consent at any time (for marketing or updates)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

8. Cookies

We use cookies to improve your experience on our website. You can choose to accept or reject cookies through your browser settings. 

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of these third-party sites.

10. Updates to This Policy

We may update this policy occasionally. Please check back periodically to stay informed.

Contact Us

If you have any questions about this privacy policy or your data, please contact us at:
info@youronewish.co.uk